Refund Policy
In this Policy we inform you about how we deal with refunds. We are held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in your Order.
Please note that refund eligibility might vary by country or region. In countries and regions with consumer law protections, you retain your rights under these protections. To receive a refund, please contact us.
Table of contents
General
Our Policy gives you the right to request a refund if the given Product wasn’t delivered by the Expert in accordance with the requirements set out in your Order.
There are certain situations when we can offer a refund: late cancellation, late delivery, no expert assigned.
If the Order has been completed after the initial deadline passed yet the Customer still needs to use the work, they may get a partial refund:
Disputed claims. If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. satisfaction.
Accidental Duplicate Order. In order to cancel an Order placed by mistake, you need to contact us as soon as possible. You need to clarify that the other Order is not needed, and a full refund will be processed. The Order would be treated as being valid if we did not receive any cancellation request before an Expert has been assigned. You can still cancel the Order, but one of the situations listed above will be applied.
Two invoices received. If you are billed twice, please notify us immediately, especially if your Personal Balance didn’t change. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge.
Content originality. If there is a claim in respect of the Product’s originality, a clear report (by any reputable service) with evidence is required, or else no refund is possible.
You are not entitled to a refund if:
You used the Product for personal purposes or as a part of another Order on the Site. In that case, at least 70% of the contract price should be released. Yet, the sum may be modified according to the QA Department investigation.
A lower grade than what was expected is received. Please keep in mind that we do not guarantee high grades. Our Website is a learning platform that cooperates with Customers and education Experts with the purpose of improving Customer’s educational levels. Thus, we can’t offer a refund for a claim of a failed course or a similar one because the Expert’s task is to help the Customer in accordance with the requirements set out in the Order. It is the Customer’s duty to perform educational tasks independently.
The editing and proofreading Order did not meet your expectations. Your task is to provide Experts with clear requirements and expectations with respect to Order to be delivered. Thus we are not responsible for errors of contextual nature or instances of content originality problems in materials provided by you to the Expert. The Customer is not entitled to a refund if the Product delivery failed due to quality issues when it is an editing or proofreading order. Moreover, any attempt to choose editing/rewriting Orders as initial instructions and pressuring Experts to produce new content will be deemed as malicious acts.
The refund period has passed. Refunds are available within six months of the original transaction date. Money can be returned to the original payment method that was used for the initial purchase. If six months have passed since the transaction date, we cannot offer you a refund.
We have no liability to you, nor any obligation to provide a refund to you, in connection with internet or other Service outages or failures that are caused by the actions of government authorities, other third parties or events beyond our control.
Refund processing
If your request is approved, it might take additional time for the funds to return to your payment method. The Company typically processes it within 3 business days. The Company can not be held responsible for your bank transfer fees, transfer anomalies, or possible delays.
Please note that refund processing depends on the payment date (for your Order) and in some cases may have a sharply increased likelihood of experiencing some issue. We have no control over this, as such refunds are processed by independent payment card network processors, which have their own rules. Therefore, we cannot handle your refund in such a case.
Refunds are available within six months of the original transaction date. You are not entitled to a refund if the refund period has expired. Money can be returned to the original payment method that was used.
For the same reason, it is also not possible to route a refund from one payment method to another one (e.g., to a new credit card at a different company).
Chargeback
Chargebacks occur when you dispute a transaction with your issuer and the issuer contacts us to reverse it.
In the event of a chargeback, you agree that we may suspend access to your account. Fees incurred as the result of chargebacks or other payment disputes shall be covered by you.
Expired account
In case your last activity on the Website as of the last payment date is for more than 180 (one hundred eighty) days, your account will be considered expired and get deleted. Along with your account or profile, all personal data processed by the Company will be erased.
Deletion of an account
You may request to delete your account anytime, by clicking the deactivate button in your account setting. However, there are no refunds for deactivation.
Before we permanently delete your account, there will be a 14-day window, during which the account will appear as temporarily deactivated. This step gives you space to decide if you would like to reactivate your account. If you have any money left in your account, please let us know by contacting our Support Team during this 14-day window.
In case we suspend or deactivate your account because of a breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused Services, any content or data associated with your account, or for anything else.
Account deletion is a permanent action. If you decide later that you want to start ordering from us again or if you would like to use Products and Services that require an account, you will need to create a new one.
Payment services
We use third-party payment services to bill you through an online payments account in lieu of directly processing your credit/debit card information. Your paid balance is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers, and the Experts get paid for each confirmed Product. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.
Processing of billing information
We do not collect, store or otherwise process your billing information. Billing information, which you provide to make payment for Services through the Website, is processed by our payment providers only.
Our Company will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions, and privacy policies of our payment providers.
We may change our payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other required security technology.
Payments and taxes
We will hold your payment and disburse it to the applicable Expert when an ordered Product is completed (at the previously agreed price). Customers and Experts will be liable for all transaction fees related to the delivery and consumption of services through our Site.
When paying for the Order, the Сustomer may be charged a Service fee in favor of the Сompany. The Service fee is non-refundable except when the Order evaluation is 0% (zero percent).
Parties are responsible, as required under applicable Law, for identifying and paying all taxes and other governmental fees and charges associated with the delivery and consumption of Services through our Site.
Authorship after a refund
If the Order is canceled, the Customer is prohibited from using the Products that have been provided before the cancellation. According to our Terms and Conditions, we keep full authorship of the Products from the canceled order, and you will have no right to use them. In addition, the Product will be uploaded to repository services repositories; thus, it will be marked as 100% not original.
Changes to this policy
We may update this Policy from time to time. The most recent version will be maintained on the Site.
Updated: Jan 18, 2024